October 2025 newsletter: A Year in Review, and a Look at What Lies Ahead

From the Desk of Tracy Davidson, Director of Operations

Dear Valued Client,

As I reflect on my first year leading Blair IT, I want to thank you for trusting us as your technology partner. This year has been one of growth, learning, and strengthening our services to better support your business.

I’m excited to share some updates, highlight improvements, and give you a glimpse of what’s coming next.

Ticketing System – Fast, Efficient, Reliable

We’ve continued refining our ticketing system to make sure you get the quickest and most effective IT support possible.

• The fastest way to get help is by submitting a ticket.
• Tickets allow us to track, prioritize, and resolve issues smoothly.
• Using the system ensures:
  • Nothing gets missed.
  • Your request reaches the right team immediately.
• You can view the progress and status of your issue in real time, keeping you informed every step of the way.
• For emergencies, please call us right away at (614) 898-9925.

This process allows us to better serve you — so you can stay focused on your business while we handle the technology.

Updated Website

Our website has been refreshed with a bright and clean new look. We’ve also added The Blair Blog, featuring monthly posts with valuable security tips, tech tips, and occasional company news. Navigation and reaching the firm has never been easier.

Stay tuned as we continue adding resources to make IT management easier for you.

One Page Reviews – They’re Back

We’ve reintroduced One Page Reviews as a quick way to stay aligned with your IT goals. These sessions give us the opportunity to check in, review performance, and ensure we’re delivering what you need.

New Security Software Offerings

Your business security is our top priority. We’re now offering:

• Breach Secure Now – Comprehensive security awareness training and monitoring; and
• 1Password – This “corporate ready” secure password manager stores and organizes passwords, login credentials, and other sensitive information in an encrypted vault. It helps users easily access and autofill credentials across devices while maintaining strong security.

Alex McGuire

Welcoming a New Team Member

This year, we also were thrilled to grow our Blair IT team with the addition of a talented professional: Alex McGuire (above) in Dedicated-Client IT Support.

With five years of IT experience (including three years as a Senior Desktop Support Specialist), Alex brings expertise in technical support, system administration, and IT operations. His customer-first approach ensures issues are resolved quickly and effectively.

Referrals Welcome!

We’re also looking to welcome two or three new clients this year. If you know someone who could benefit from our services, ask about our referral program!

Blair Mascots

We’re excited to introduce the Blair IT Mascots! Leading the way is Chunk the Turtle, our symbol of steady, reliable service. Swimming alongside Chunk are her three loyal fish friends — Larry, Curly, and Moe.

Chunk with his friends Larry, Curly and Moe.

Together, they represent the spirit of Blair IT: Dependable, resourceful, and always working as a team to keep things running smoothly.

At Blair IT, our core values — Collaboration, Integrity, Stewardship, Resourcefulness, Accountability, and Connection — guide everything we do. I’m proud of the strides we’ve made this year and even more excited about the opportunities ahead.

Thank you for being an essential part of our journey. Together, we’ll continue to ensure your technology supports your success.

Warm regards,

Tracy Davidson, Director of Operations